Frequently asked questions

everything you want to know

Answers to the questions businesses ask us most. Can't find yours? Send us a message.

01

Getting started

does the free analysis cost anything?

No. You create a free account and you don't enter any payment details.

what do i need to start?

A digital meter on your business connection and your login with your grid operator (Fluvius, ORES, Sibelga or Enedis), to approve the mandate. No device is involved: what is already installed is enough.

which grid operators does ella work with?

Fluvius (Flanders), ORES (Wallonia), Sibelga (Brussels) and Enedis (France). You approve the mandate with your own grid operator, then Ella fetches your quarter-hour data.

how soon will i see results?

Right away. As soon as you approve the mandate, Ella fetches your data, including your history. So you don't need months of data for your first analysis.

can i talk to someone first?

Of course. Book a 20-minute call with the team and we'll look at your situation together.

Book a call
02

How Ella works

does ella see which device causes the use?

No. Ella does not measure per device; she analyses your connection per quarter hour. She tells you when a peak or extra cost occurs and what it costs. You know which machines run at that moment.

isn't this just another dashboard nobody looks at?

If something costs you money, you get an email with the amount per year. What is under control, you see at a glance in the app.

does it work for solar panels and a battery too?

Yes. Ella checks whether your solar production is as expected and works out whether a battery pays back, with and without control.

03

Contract and supplier

do i have to switch supplier?

No. Ella is independent and works with every supplier. If another contract type is cheaper for your use, Ella tells you. You decide.

04

Data and privacy

what happens to my data?

Ella only gets access once you approve the mandate with your grid operator. You choose which data and which period you share.

can i revoke the mandate?

Yes, and only you can. The mandate runs for three years by default.

does ella control anything in my installation?

No. Ella only reads your metering data. She controls nothing.

05

Consultants and brokers

i'm a consultant or broker. can i use ella for my clients?

Yes. With Ella Enablement you follow up your whole portfolio under your own name, from 50 locations.

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